Terms of Service

Last updated: October 12, 2026

1. Acceptance of Terms

By accessing or using myAI Studio (the "Service"), which is operated by MYAI, LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including organizations and their authorized users.

2. Description of Service

myAI Studio is a cloud-based customer relationship management (CRM) and lead management platform that provides:

  • Contact and lead management tools
  • Email and SMS communication capabilities
  • Workflow automation and AI-powered features
  • Analytics and reporting functionality
  • Integration with third-party services
  • API access for custom integrations

3. Account Registration and Security

Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • One person or entity may not maintain more than one free account

Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send unsolicited emails (spam) or violate CAN-SPAM regulations
  • Upload malicious code or attempt to gain unauthorized access
  • Interfere with or disrupt the Service or servers
  • Impersonate another person or entity
  • Collect user information without consent
  • Use the Service for any illegal or unauthorized purpose

4. Subscription Plans and Billing

Subscription Fees

  • Subscription fees are charged in advance on a monthly or annual basis
  • Fees are non-refundable except as expressly stated in these Terms
  • You authorize us to charge your payment method for all fees
  • Plan fees may change with 30 days’ advance notice. Usage prices follow section 5.

Usage-Based Billing

  • Some features are billed by usage, separately from your subscription; see section 5 (Billing and Usage)
  • You can monitor usage and see your usage prices in Billing

Payment and Renewal

  • Subscriptions automatically renew unless cancelled
  • Failed payments may result in service suspension after a grace period
  • We use Stripe for payment processing; their terms also apply
  • You may cancel your subscription at any time from your account settings

Refund Policy

  • Annual subscriptions: 30-day money-back guarantee for new customers
  • Monthly subscriptions: No refunds, but you retain access until the end of your billing cycle
  • Usage-based charges are non-refundable
  • Refunds are processed to your original payment method within 5-10 business days

5. Billing and Usage

Version 2026-10-12, effective October 12, 2026

This section explains how usage charges work, how usage prices change, and how we charge for services we add as the Service grows. It applies together with section 4.

Usage charges

  • Some features are billed by usage, for example text messages, emails, phone minutes, phone numbers, AI usage and AI web searches. Usage prices are listed in the app under Billing. They are separate from your plan fee and also apply during a free trial.
  • Usage is charged at the price posted for your account in Billing when we record the usage. For most usage that is when it starts; for incoming messages and calls it is within minutes of when they arrive. We never charge earlier usage at a later price after it has been recorded.
  • Usage is billed separately from your plan fee, on a usage invoice or from a prepaid wallet if you use one.

Price changes

  • Unless the agency that bills your account requires approval in its settings (see “Agencies” below), we may change usage prices, including raising them, and a new price, higher or lower, applies to your account’s usage from the time it is posted in Billing.
  • Billing shows the current price for each service. A phone number you already have keeps the monthly price it was bought at.
  • A new price never applies to usage recorded before it was posted. Earlier usage keeps the price it was charged at.
  • If you don’t want to pay a new price, you can stop using that service, turn it off in Billing if it is an added service, or cancel your plan at any time, as described in section 12.

Added services and usage charges

  • We keep adding features, and a new feature may use a service that has its own usage charge. Before a new service is charged to your account, we post its price in the app under Billing and notify your account’s billing administrators in the app. The notice names the service, its price and the date it starts applying.
  • A new service’s price starts applying on the date in its notice, which can be the day the notice is posted. It never applies to usage that happened before that date.
  • When a new service starts applying, you accept its posted price under these terms. Unless the agency that bills your account requires approval in its settings (see “Agencies” below), you don’t need to approve each new service separately.
  • You can turn off a new service in Billing, before or after it starts. Turning it off stops new charges for it, and the features that use it stop working until you turn it back on. A few services can’t be turned off on their own because they are needed to receive calls or messages sent to your numbers, such as incoming call minutes; to stop those charges, release the number or cancel your plan. You can cancel your plan at any time, as described in section 12.

Team notifications and calls

  • Texts and emails we send to you and your team on your account’s behalf, such as new-lead, missed-call and appointment alerts, alert digests and phone-number verification codes, are billed at your account’s posted text and email prices, like other messages your account sends. You choose which alerts you receive in your notification settings.
  • A call forwarded to a team member’s phone is billed in phone minutes for each connected leg: the incoming call and the forwarded call to the team member are separate legs. A call answered in the browser is billed at the browser calling price. Verification calls are billed in phone minutes.

Agencies

  • If an agency bills your account, the agency sets your prices, and they change when posted unless the agency requires approval in its settings. If it does, a new service or a higher price starts only after your account’s owner approves it in Billing, and until then you keep paying the price you approved.
  • If you run an agency on the Service, this section also covers the usage prices we charge your agency.

Records and changes

  • We keep a record of each price your account pays, when it started applying, the notice behind each added service and the terms version in effect.
  • We will notify billing administrators in the app at least 7 days before a change to the wording of this section applies to your account. If you keep using the Service after that date, the change applies; if you don’t agree, you can cancel before then. Your account’s owner can also accept a change sooner in Billing. A price change is not a change to this section; it follows “Price changes” above.

6. Data and Privacy

Your Data

  • You retain ownership of all data you submit to the Service
  • You grant us a license to process your data solely to provide the Service
  • You are responsible for ensuring you have rights to any data you upload
  • You must comply with applicable privacy laws (GDPR, CCPA, etc.)

Data Security

  • We implement industry-standard security measures
  • Data is encrypted in transit and at rest
  • We maintain SOC 2 Type II compliance
  • Regular security audits and penetration testing

Data Export and Deletion

  • You may export your data at any time in standard formats
  • Upon account termination, data is deleted within 30 days
  • We may retain some data as required by law
  • Deleted data cannot be recovered

7. Service Availability

Uptime and Maintenance

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for downtime due to circumstances beyond our control
  • Service level agreements (SLAs) may be available for enterprise plans

Service Modifications

  • We may modify or discontinue features with reasonable notice
  • New features may be subject to additional terms or usage charges, as described in section 5
  • We may impose usage limits to ensure fair usage

8. Intellectual Property

Our Rights

  • The Service and its original content are protected by copyright and other laws
  • Our trademarks may not be used without written permission
  • We retain all rights not expressly granted to you

Your Rights

  • Subject to these Terms, you have a limited license to use the Service
  • You may not reverse engineer, modify, or create derivative works
  • You may not resell or redistribute the Service

9. Third-Party Integrations

The Service may integrate with third-party services and applications. Your use of such integrations is governed by the respective third party's terms of service and privacy policies.

  • We are not responsible for third-party services or their availability
  • Third-party integrations may have separate billing or usage terms
  • We may terminate integrations at any time

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
  • OUR LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
  • SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS

11. Indemnification

You agree to indemnify and hold harmless MYAI, LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your data or content submitted to the Service

12. Termination

Termination by You

  • You may terminate your account at any time from your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial months unless otherwise stated

Termination by Us

  • We may terminate your account for violation of these Terms
  • We may suspend service for non-payment after reasonable notice
  • We may terminate the Service entirely with 30 days notice

Effects of Termination

  • Your license to use the Service terminates immediately
  • Your data will be deleted according to our data retention policy
  • Accrued charges remain due and payable

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Oklahoma, United States, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14. General Provisions

  • These Terms constitute the entire agreement between you and MYAI, LLC
  • If any provision is found unenforceable, the remainder shall remain in effect
  • Our failure to enforce any right does not constitute a waiver
  • You may not assign these Terms; we may assign them without notice
  • These Terms are binding on successors and assigns

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting a notice in the app (and, where we choose, by email)
  • Updating the "Last updated" date at the top of these Terms

Your continued use of the Service after any changes constitutes acceptance of the new Terms. Changes to section 5 (Billing and Usage) follow the notice period and in-app notice described in that section; usage price changes follow its “Price changes” part.

16. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@myai.studio

Support: support@myai.studio

Address: MYAI, LLC, 1308 Knights Bridge Rd, Edmond, OK 73034

By using myAI Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.